Viewings run seven days a week and are handled by the agent who took the instruction, so the person showing you round is the person who knows the lease, the service charge and whatever the survey is likely to flag. Ask the awkward questions on the day — you will get a straight answer, and if this is not the right address for you we would rather say so early. Evening and weekend slots are usually available at short notice, and we will happily arrange a second visit at a different time of day so you can see how the light falls and how quiet the street actually is. If you are buying from abroad or cannot travel, we will walk the property on a video call and point the camera wherever you ask rather than sending an edited tour. Before you offer we will share the title, the lease where there is one, the service charge history and any planning that affects the building or its neighbours. We will also tell you what we know about the chain, the seller’s timing and how much movement there is likely to be on price. Once an offer is agreed we stay on it daily — solicitors, lenders, searches and the chain — and you will hear from us whether or not there is news that week.